About the practice

Established in 1999, our client is a primary care practice located in suburban Maryland. Serving both adult and pediatric patients, they are committed to providing their patients with the highest quality of healthcare and compassion.

Our client has adopted healthcare technology well ahead of the pack, and previously won the prestigious HIMSS-Davies Ambulatory Award for healthcare IT.

Their staff is made up of 9 licensed providers, and together see over 10,000 patients. As a practice, they pride themselves on utilizing technology to make the patient experience more efficient, while never underestimating the importance of maintaining the down-to-earth human touch.

What did they need?

Our client sought a solution that they could use for virtual visits and to send attachments to patients who were unable to make it into the office, yet still wanted to receive care from the practice.

When COVID-19 hit and in-person office visits were stopped, our client was immediately able to scale their ExamMed solution from a hybrid model to completely virtual without impacting their office operations and the quality of care being delivered to patients.

As the office re-opened with limited in-person staff, our client needed to develop a process and workflow for staff members to conduct both in-person and virtual appointments seamlessly.

How did ExamMed help?

Winner of the HIMSS Davies Ambulatory Award for healthcare IT

525,000+ 
encounter minutes

Hybrid model = 
57% increase in utilization

Using ExamMed, the client practice averages 25,000+ virtual appointments a year resulting in $4MM+ in revenue

How we continue to help?

Maintaining a hybrid virtual care model, including adding additional providers for virtual visits.

Integrating various technologies including Remote Patient Monitoring to collect patient data between visits and deliver better quality of care.

Creating a more efficient way to manage chronic patients, triage well patients, and having the ability to make smart referrals to quarterback care for the patient.

Increased patient count by 37% and referrals by 22%, both while increasing provider availability.